Contact & FAQ

Have a question about lessons, clinics, or registration?

Check the answers below or contact us directly.

Most common questions are answered here, but feel free to reach out if you need help.

Frequently Asked Questions

What level should I register for?

Level placement is based on ability, not age.

You can review the Swim Levels page to choose the closest match.

Instructors may adjust placement if needed to make sure each swimmer is in the right group.

What if I choose the wrong level?

No problem.

Instructors may move swimmers to a different level if needed to make sure they are placed where they can learn safely and comfortably.

When does registration open?

Registration dates vary each session.

Please check the Lessons page for current registration information and availability.

How do I pay for lessons?

Payment instructions are provided during registration.

Please make payment at the time of registration to hold your swimmer’s spot.

If payment is not received, the spot may be released.

Where are lessons held?

Lessons are held at the following locations:

Location details will be provided during registration.

Do you offer refunds?

Refund policies may vary depending on the session.

Please contact us if you have questions about cancellations or changes.

Are clinics different from lessons?

Yes. Clinics are short-term training sessions that focus on specific skills and are usually offered in the spring and fall.

Clinic registration is handled through the San Leandro Recreation Department.

Who should I contact if I have questions?

If your question is not answered here, please use the contact form below and we will get back to you as soon as possible.

Still have questions?

Use the form below and we’ll get back to you as soon as possible.